My box does not fit. Can I upgrade?
Yes you can. Follow these steps to do a box upgrade (you will need to have sufficient funds in your pudo wallet in order to upgrade):
- Enter your pin
- The locker will open
- Close the empty locker
- The screen will then ask if you deposited
- select NO
- Then select box change
- select the bigger box you would like to use
- Newly selected lockers door will then open
How to top up credit on the app / website
- On the pudo app: go to 'Settings' - 'Funds' - 'Top-up'
- On the pudo website: click on 'Customer Area' - 'Personal Details' - scroll down and load more money into your pudo wallet.
Where are the lockers situated?
Your nearest kiosk/ Locker can be located on: https://www.pudo.co.za/where-to-find-us.php
Can I change my profile email address?
Unfortunately not. You will need to register a new profile on your new email address
How do I cancel a booking / request a refund?
How do I change my drop off locker location?
To find out more please Call us on 010 222 2300 / whatsapp support at 064 848 1531/ or email firstname.lastname@example.org
How do I track my pudo parcel ?
In order to track your parcel please select the following link https://portal.thecourierguy.co.za/track.
If you require more information please create a ticket by emailing: email@example.com where one of our agents will assist you
I forgot my password / my user details are not working
I forgot to add my details to my parcel
Email firstname.lastname@example.org for assistance or notify your nearest Kiosk to add a collection note.
I want to change my delivery address
If it is a locker change this will need to be done by pudo. Email email@example.com for assistance or notify your nearest Kiosk to add a collection note.
I want to withdraw funds from my pudo account / close my pudo account
Please email a copy of your ID & bank confirmation letter to firstname.lastname@example.org for further assistance regarding this.
How can I get a new pin if my booking has expired?
- You will need to re-book your parcel in order to send it.
- You have 36 hours to deposit a parcel. Reminders are sent in order to ensure on-time deposits.
Please note: Should a booking be made and the parcel not placed within the locker within 36 hours, the booking will expire and no refund will be made to the customer.
Please familiarise yourself with the PUDO Ts & Cs here: https://www.pudo.co.za/imgs/PUDO_T&C.pdf
Please see our pudo how - to videos here
Pudo HowTo (English)
Pudo HowTo (isiZulu)
Pudo HowTo (Sesotho)