Skip to main content
The Courier Guy Help Center home page
Submit a request
Sign in
  1. The Courier Guy
  2. APP Support Questions

APP Support Questions

  • Download our client manual
  • How to use our client portal
  • Takealot - Common questions
  • PUDO - Common questions
  • Sending internationally
  • I am struggling to log in to my account
  • I need to change the collection and delivery address
  • How do I open an account?
  • How do I change my personal contact details?
  • How do I order stationery?
  • I have problems logging in with more than one user
  • How to get your statements online
  • How do I retrieve invoices and credit notes online?
  • Why are collections rejected?
  • What are your additional surcharges?
  • What are your estimated delivery times for all services?
  • Why do payments take between 24-48 hours to be allocated?
  • How does the one-time pin work?
  • How long does it take for an account to be activated?
  • How do I view a POD?
  • How do I track my package?
  • Branch locator and after-hours assistance
  • How do I cancel a shipment?
  • Employment/job/work
  • How to create/book a collection
  • How to get a quick quote- account holder/non account holder
The Courier Guy